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1. How do I submit a complaint?

Complaints may be filed using any of the following methods:

• Phone: Call (386) 410-2870, Monday through Friday from 8 a.m. to 5 p.m., to speak with Code Compliance staff. If not available, recorded messages may be left 24 hours a day, 7 days a week.
• Online: Submit an online form here

2. Can I remain anonymous when making a complaint?

The Florida Legislature in 2021 passed Senate Bill 60, which amended Florida Statute 125.69 (4)(b), Florida Statute 162.06 (1)(b), and Florida Statute 162.21 (3)(b). Effective July 1, 2021, Florida Statute prohibits Code Compliance officers from investigating anonymous tips unless the violation presents an imminent threat to public health, safety, welfare, or the imminent destruction of habitat or sensitive resource.

3. How do I follow up on a complaint I have made?

Please contact Code Compliance at code@cityofnsb.com or (386) 410-2870 to request an update.