FAQs • City of New Smyrna Beach • CivicEngage

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What should I do if I call 9-1-1 by mistake?: Please do not hang up the phone, instead explain to the operator that you dialed 9-1-1 by mistake. If you do hang up, the dispatcher will call you back and send an officer to respond to your address.

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Police Department

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1. How do I file a police report?: Please call 386-424-2000 and speak to a dispatcher 24/7. If you have an emergency, call 911

2. Where do I find information about employment with the New Smyrna Beach Police Department?: If you are interested in working for the Police Department please use the link below to the Employment Opportunities Page or you can reach us by phone at 386-410-2640.
Employment Opportunities Page...

3. Where do I pay a parking citation?: Parking citations can be paid online at ParkNSB.com or at the Police Department, located at 246 Industrial Park Avenue.
Map Link...

4. Where do I pay a traffic citations?: Traffic citations may be paid at Volusia County Clerk of Court Offices. Please use the link below to find a location nearest to you.
Volusia County Clerk of Court

5. Who can I call to obtain a copy of a police record?: Any questions on police records can be directed to the Records Division at (386) 424-2220.

6. How can I report a traffic complaint in my neighborhood?: Please call the Police Dispatch at 386-424-2000

7. How can I get a crime prevention program or other related police presentation for my group?: Please call Sgt. Brian Morris at 386-424-2247

8. What should I do if I call 9-1-1 by mistake?: Please do not hang up the phone, instead explain to the operator that you dialed 9-1-1 by mistake. If you do hang up, the dispatcher will call you back and send an officer to respond to your address.

9. If I need the police, but it is not an emergency, what number do I call?: Please call us at 386-424-2000

10. What are the hours of operation for the New Smyrna Beach Police Department Records Section?: Requests for records, report copies, background checks and soliciting permits can be made at the service window in the police department lobby. Monday through Friday 8:00 a.m. to 5:30 p.m, excluding official city holidays.

11. How much does it cost to obtain a copy of a New Smyrna Beach Police Department Report?

Public Record Request Fees

https://www.cityofnsb.com/DocumentCenter/View/16314/Public-Record-Fees_2019

12. Who can obtain a copy of a traffic crash report?: The involved parties, the owners of the vehicles involved or their insurance companies may obtain a copy of the traffic report before 60 days have past. after 60 days, anyone can get a crash report.

13. Can Fingerprinting be done at the New Smyrna Beach Police Department?: Yes, please call 386-424-2220 to make an appointment. The fee is $10.00 (cash or check only) and you will need a valid drivers license with your current address on the license.

14. What is the status of my case?: Please provide us with your full name and your case number by Email. Please use this Email Link.

15. If I am the victim of identity theft, do I need to report it to the police?: Yes you do, and you will receive a case number that will assist you when reporting to other agencies. Please use the link below for more information.
Identity Theft and Internet Crimes...

16. Who do I contact for a traffic related question?: Please contact Sgt. Robert Claudio at 386-402-7790 or by email. Please use this Email Link.

17. How do I request traffic control signs or traffic enforcement for a particular area?: Please contact Sgt. Robert Claudio at 386-402-7790 or by email. Please use this Email Link.