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Airport

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1. What is a Part 150 Study?

The Federal Aviation Regulations (FAR) Part 150 Noise Study is a voluntary noise exposure and land use study that airports undertake to address noise and land use compatibility. This study allows an airport to develop programs to increase compatibility of land uses around the airport.

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Brannon Civic Center

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1. How do I reserve the Brannon Center?

All rentals are first-come, first served. A $500 damage deposit, signed facility use agreement, and policy agreement are required to reserve your date.

2. Do you have a calendar of events?

We do not have a published calendar of events, as most of our rentals are private events. All City sponsored and public events are available to view on the City Calendar.

3. Is there a damage / security deposit?

Yes, all rentals require a $500 refundable security deposit. The damage deposit is deposited into the City's General Fund and will be returned via City check, usually within six (6) weeks following the event. This deposit is in addition to the full rental price of the facility.

4. Can I choose my own vendors?

Caterers: All catering services must be provided by one of our listed select caterers. No other catering services are permitted. Kitchen facilities are available ONLY to the select caterers.

Other vendors (DJ's, florists, photographers, etc...): You may choose your own other vendors.

5. Can I come anytime to view the building?

The building is available for tours Monday - Friday, 8:30am-4:30pm, by appointment only. Please call the facility at 386-410-2880 to set up an appointment to ensure that the building is not in use.

6. How may I decorate?

Decorations are permitted within reason. They must be approved by Center management no less than ten (10) days prior to your event. Glitter and other confetti-like decorations are prohibited. Tape, tacks, nails, staples, etc... are not permitted to attach your decorations.

7. Can I have a sparkler exit?

Sparklers are permitted outside of the Center for your exit. All sparklers must be disposed of properly, used sparkler must be discarded in a bucket of water or sand. Failure to properly dispose of sparklers may result in the loss of the damage deposit.

8. What methods of payment are accepted?

We accept Visa, MasterCard, Discover, Cash, Check, or Money Order. Please note, we do not accept American Express.

9. Can I serve alcohol at my event?

All alcoholic beverages must be served via your select caterer. Please contact your caterer to learn their policies and procedures regarding alcohol service.

10. What equipment do you provide?

We have state-of-the-art audio and visual equipment including microphones, projectors, and screens available. Every rental comes with the set-up, use, and tear down of chairs and tables. We have fifty (50) 60" round tables, four hundred (400) chairs, and ten (10) 8' rectangular tables available.

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Building & Inspections

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1. How do I know if I am dealing with a reputable contractor?

• Verify that the Contractor is licensed. Florida Law requires that a General Contractor or Home Improvement Contractor be licensed.
• Verify that the Contractor is insured. State Law requires that they carry workers compensation insurance. Ask to see a certificate of insurance. You may also want to ask for references and be sure to check them all out.
• Make sure all agreements are in writing. Be sure to reduce all change orders or contract amendments to writing. Make sure the Contractor obtains all required building permits and pass the required code inspections. Before making the final payment be sure to obtain a certificate of completion or certificate of occupancy issued by the Building Department.

Many citizens in Florida have fallen victim to dishonest, unlicensed, or improperly licensed contractors. Florida Statute 489 requires all construction contractors to hold a valid contractor’s license prior to engaging in contracting. Always require that a contractor show you a valid contracting license before you sign a contract.

Some indications that a contractor may be unlicensed are:

• Contractor requests a large deposit or all the money up front before any work has commenced
• Contractor asks you to pull a homeowner permit
• Contractor pressures you to sign a contract today or they can’t give you this special price

To verify license of contractor, you may call the State of Florida Department of Professional Regulation at (850) 487-1395. The City requires proof of license from contractors who pull permits for properties located in the City, so be sure to require that the contractor pull the permit in his name, not your name.

2. What types of work needs a building permit?

Section 104 of the Florida Building Code states: It shall be unlawful to construct, enlarge, alter, repair, or move, remove, or demolish any building, structure, or any part thereof or any equipment, device, or facility therein or thereon, or to change Occupancy of a building from one use Group to another requiring greater strength, means of egress, fire and sanitary previsions; or to change to an unauthorized or prohibited use or to install or alter any equipment for which provisions is made or the installation of which is regulated by this code: without first having filed application and obtained a permit thereof, from the building Official, validated by payment thereof. Permits are required for any structural, window, and door replacement, electrical, plumbing, gas, and mechanical work. If you have any questions on what requires a permit, please contact the Building Department at (386) 410-2800.

3. What if I have a permit and do not call for inspection?

Permits expire after 180 days if no required inspections have been approved. In order for a project to be complete, it must pass final inspections. In some cases, a Certificate of Completion or a Certificate of Occupancy may also be required. If a permit expires before final inspections, it becomes null and void, and the project is in violation of the Code. If this is your case, please call our office at (386) 410-2800. We will help you get the project back on track. Our main interest is seeing the project completed, including all final inspections and the protection of life and property.

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City Clerk

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1. How do I schedule a meeting with a member of the City Commission?

You can request a meeting by either visiting the City Clerk's Office in-person at City Hall (210 Sams Avenue) or calling in at (386) 410-2630.

2. How do I request to be placed on the agenda to appear before the City Commissions to address an issue/concern?

You may visit the City Clerk’s Office at 210 Sams Avenue; fax a written request to (386) 424-2109; or just email the City Clerk. A written request outlining the topic you wish to discuss must be submitted to be made part of the public record. Please see the submittal deadline schedule here

3. Can I speak at a public meeting?

Yes, individuals may address the Commission under Public Participation; a three minute limitation is imposed.

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City Golf Course

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1. What is the dress code?

The dress code for the City Golf Course requires you to have a shirt with sleeves. This is the only dress requirement.

2. Do you have rental clubs?

Yes. Cost is $15 per set, and we have left or right hand sets as well as womens' sets.

3. How far in advance can I make a tee time?

Tee times can be made seven days in advance. Please call (386) 410-2693.

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City Manager

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1. Who should I call if I have a complaint?

You would contact the department that the complaint is related to. If your complaint is not resolved to your
satisfaction, then you would contact the City Manager's Office.

2. Who do I contact to get a copy of a public record?

All public record requests should be made through the City Clerk's Office at (386) 410-2613.

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City Marina

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1. What are your Dockage Rates?

• Daily (Seven Days or Less) - $1.70 / ft. per day
• Weekly (Seven Days) - $10.20 / ft. per week
• Annual Contracts available - Please inquire
• Liveaboard Contracts available - Please inquire
• State sales tax applies to all dockage.

2. What are your Electric / Utilities Rates?

• Electric, 110V. 30 amp, Per Cord, Including from 50 amp outlet
• Daily - $6 / day
• Weekly - $36 / week

Electric, 208/220V, 50 amp, per outlet

• Daily - $10 / day
• Weekly - $60 / week

Cable television and Internet access are available.

Showers and laundry facilities available. 

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Code Compliance

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1. How do I submit a complaint?

Complaints may be filed using any of the following methods:

• Phone: Call (386) 410-2870, Monday through Friday from 8 a.m. to 5 p.m., to speak with Code Compliance staff. If not available, recorded messages may be left 24 hours a day, 7 days a week.
• Online: Submit an online form here

2. Can I remain anonymous when making a complaint?

The Florida Legislature in 2021 passed Senate Bill 60, which amended Florida Statute 125.69 (4)(b), Florida Statute 162.06 (1)(b), and Florida Statute 162.21 (3)(b). Effective July 1, 2021, Florida Statute prohibits Code Compliance officers from investigating anonymous tips unless the violation presents an imminent threat to public health, safety, welfare, or the imminent destruction of habitat or sensitive resource.

3. How do I follow up on a complaint I have made?

Please contact Code Compliance at code@cityofnsb.com or (386) 410-2870 to request an update.

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Community Redevelopment

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1. What is the NSBCRA and where is it located?

The Community Redevelopment Agency is a special district created to encourage investment within the district through a series of strategic and timely public investments. For more information, please contact Tony Otte, CRA Director at (386) 424-2160. Power Point Presentation

2. What assistance is available to businesses located within the CRA?

The CRA provides assistance to local businesses within the district through grant programs, development liaison services, and referrals to business services organizations within the area. For more information, please contact Tony Otte, CEcD, CRA Director at (386) 424-2160. More...

3. How do I apply for a NSBCRA Grant?

Currently, no Grants are available. Updates will be posted to our website.

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Development Services

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1. What is my property designated in the Comprehensive Plan?

The Comprehensive Plan contains a Future Land Use Map that displays the designated land uses within the City of New Smyrna Beach. Please contact the Planning Department at (386) 410-2800. Link to the

Future Land Use Map

2. What is the density/intensity of uses allowed on my property?

The Comprehensive Plan contains a Future Land Use Element that describes the densities and/or intensites of the permitted land uses within the City of New Smyrna Beach. Please contact the Planning Department at (386) 410-2835.

Comprehensive Plan - Future Land Use Element

3. What is my property zoned?

Please contact the Planning Department at (386) 410-2835.

City Zoning Map

4. How do I request an amendment to the Comprehensive Plan?

Comprehensive Plan amendments may be initiated by a Department of Development Services planner, City Commission, Planning and Zoning Board, or a property owner or lessee of property within the area proposed to be changed or affected. Please contact the Planning Department at (386) 410-2835 for any assistance.

Comprehensive Plan Amendments

5. Is my property within a historic district?

The City of New Smyrna Beach has two (2) historic districts listed in the National Register of Historic Places. They are the New Smyrna Beach Historic District on the mainland and the Coronado Historic District on the beachside. Descriptions and maps of the historic districts are available from the Planning Department at planning@cityofnsb.com or (386) 410-2835.

Historic Preservation Division

6. How do I petition the City to annex my property?

Please contact the Planning Department at (386) 410-2800 for any assistance.

Annexations

7. Do I need a permit to remove a tree?

A Permit is required if you plan to remove any tree greater than 4" in diameter measured 4' off the ground for Beachside and 6" or greater on the Mainland, except for invasive trees.

Tree Removal Permit Application

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Emergency Services

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1. What can I do to prepare for evacuation?

When preparing for evacuation it is best to remember the following:

Know where you are going (family, friends, hotel, or public shelter)

Take a map showing two routes to reach your destination

Notify family, friends, and caregivers of your location

Secure your home and property

Take your emergency supplies

2. I have a friend/family member that may qualify to be a Person with Special Needs (PSN), How do I find out about this?

Information about who is defined as a person of special needs and how to register them can be found on the Volusia County website special needs page.

3. When should I evacuate?

You should evacuate if you:

Live in a storm surge zone

Live in a low-lying or flood prone area

Live in a mobile home or recreational vehicle

Require a respirator or other electric-dependent medical equipment

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Finance

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1. Where do I pay my utility bill?

Please pay your utilities bill at the New Smyrna Beach Utilities Commission Office located at:
200 Canal St.
New Smyrna Beach, FL 32168
Electric: (386) 427-1366
Water: (386) 427-1368
Utilities Commission

2. How do I get a Garage/Yard Sale Permit?

Garage & yard sale permits are available at the front desk in City Hall at 210 Sams Ave. for $5. Two sales are permitted per residence every calendar year. Please call City Hall at 386-410-2610 for details.

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Fire & Rescue

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1. What are the hours of the fire department? How do I contact them?

Your fire department is staffed 24 hours a day, 7 days a week. Dial 911 for an emergency. Otherwise contact information is available on the website or by calling 386-402-8125

2. What emergency services does the fire department provide?

The fire department provides fire protection and prevention, firefighting, rescue, as well as advanced life support (ALS) and hazardous materials (Haz Mat) response capabilities to prevent or minimize injury, loss of life, or damage to property and environment. 

3. What assistance/education programs do you provide?

The fire department provides a variety of services/programs including blood pressure checks, CPR and First Aid training, high school job shadowing, disaster preparedness, smoke detector battery replacement, and sporting event coverage. Contact the fire department for scheduling. 

4. Why does the department hold fundraisers?

The firefighters union (Local 2271) is typically involved in fundraising with proceeds benefiting the local community. 

5. What are the qualifications for becoming a firefighter?

Qualifications can be found at The Bureau of Fire Standards and Training

6. How do your shifts work? What do you do when you're not on call?

Firefighters work 24 hours on and 48 hours off, which equates to a 56-hour work week. The benefits of this type of schedule are personnel consistency and continuity. 

The majority of time is devoted to ensuring operational readiness. Firefighters work 24 hour shifts and have to be prepared to respond to emergencies at any hour of the day. 

7. Do you offer ride-along programs?

The fire department does offer ride-along programs. Contact the department for more information.

8. Why does the fire engine respond when a request is made for an ambulance?

Fire engines are staffed with dual certified firefighter paramedics and are typically able to arrive ahead of the ambulance, thus initiating patient care quicker.

9. Why does the fire engine arrive for a simple inspection?

Much like emergency medical calls, fire engines are also staffed with dual certified firefighters / fire inspectors who are able to assist the Fire Marshall with building inspections. In order to be an effective firefighting force, all personnel are required to stay together so that they can respond to emergencies at any time. 

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Human Resources

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1. Are you accepting applications?

We only accept applications for open positions. View current openings.

2. Where do I submit my application?

You can fax, email, mail, or deliver your application to: Human Resources Department Attn: Diane Wilson dwilson@cityofnsb.com 210 Sams Ave. New Smyrna Beach, FL 32168 Ph: (386) 410-2643 Fx: (386) 202-2849

View Job Openings

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Leisure Services

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1. What special events do you offer?

Leisure Services offers numerous special events through out the year for all ages. Please visit the Leisure Services Special Events page for more information. 

City Special Events 2020

2. What facilities are available for rent?

Leisure Services has several locations that are available for rent including the Brannon Civic Center, Coronado Civic Center, Woman's Club and the "Alonzo" Babe James Community Center. For details on renting, please contact the Leisure Services office at (386) 410-2890 for the "Alonzo" Babe James Community Center and (386) 410-2880 for all others.

3. What programs and sports do you offer?

The Sports Complex and Leisure Services Department offers many programs and sports for both children and adults. Information can be found at Programs.

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Maintenance Operations

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1. When will my garbage be collected?

Pick-up Days depends on the area in which you live.
Pick-Up times vary with holidays.

All containers must be placed at curbside by 7:00 am
the day of collection. Please call (386) 424-2212 for
your scheduled pick-up days. Additional Information

2. Who do I call for problems with water / sewer and electric?

Please call the 24 hour hotline at the Utilities Commission.
Water/Sewer 386-427-1368
Electric 386-427-1366

3. Who do I call for problems with streetlights?

To report problems with streetlights contact the
Utilities Commission at 386-424-3161.
Utilities Commission

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Park NSB

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1. Will the beach lot parking pass also permit me to drive or park on the beach?

The New Smyrna Beach beach lot parking pass only is for the City’s four beachfront parking lots (see map on this page). This enables citizens to park and walk down on to the beach. Drivers who would like to drive or parking directly on to the beach must purchase a pass from Volusia County Government (a separate agency that manages the beaches). For info on beach driving, visit www.volusia.org/services/public-protection/beach-safety/ .

2. Do the parking kiosks accept cash?

Each of the four beachfront lots has an electronic kiosk that only accepts credit cards (Mastercard and Visa) and cash but not coins. Change is not provided for cash payments. Please make sure you have the exact amount ($20/day).

3. Do you have an online application?

Yes, please visit www.parknsb.com 

4. If a family has two vehicles, is it possible to get a parking pass one for each vehicle? In other words, two parking passes?

Absolutely – just bring in the registration for each vehicle.

5. Can I mail in the application with a proof of residency?

At this time, we do not accept applications by mail. Passes are distributed by the New Smyrna Beach Police Department, 246 Industrial Park Ave.

6. Am I eligible for a parking lot pass as a property owner and not a resident?

New Smyrna Beach has a lot of property owners and weekend or seasonal residents who contribute to the maintenance of these four beachfront parks through annual property taxes. If you will bring in your Volusia County tax bill with your address on it along with your registration, we will issue you a free parking pass.

7. Does the parking fee also apply to parking at Bethune Beach Beachfront and the parking spaces that are across the street?

Bethune Beach Beachfront Park is not a City park. The beach lot parking pass only applies to the City’s four beachfront parks listed on the map on this page.

8. We usually have family gatherings twice a year at New Smyrna Beach. We park four or five cars at the lot in the 27th Avenue Beachfront Park. If one car has a parking pass decal that was issued to a V

Yes. The other non-resident cars will either need to pay the daily $20 fee at the lot or purchase an annual beach lot parking pass.

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Police Department

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1. How do I file a police report?

Please call 386-424-2000 and speak to a dispatcher 24/7. If you have an emergency, call 911

2. Where do I find information about employment with the New Smyrna Beach Police Department?

If you are interested in working for the Police Department please use the link below to the Employment Opportunities Page or you can reach us by phone at 386-410-2640.

Employment Opportunities Page...

3. Where do I pay a parking citation?

Parking citations can be paid online at ParkNSB.com or at the Police Department, located at 246 Industrial Park Avenue.

Map Link...

4. Where do I pay a traffic citations?

Traffic citations may be paid at Volusia County Clerk of Court Offices. Please use the link below to find a location nearest to you.
Volusia County Clerk of Court

5. Who can I call to obtain a copy of a police record?

Any questions on police records can be directed to the Records Division at (386) 424-2220.

6. How can I report a traffic complaint in my neighborhood?

Please call the Police Dispatch at 386-424-2000

7. How can I get a crime prevention program or other related police presentation for my group?

Please call Sgt. Brian Morris at 386-424-2247

8. What should I do if I call 9-1-1 by mistake?

Please do not hang up the phone, instead explain to the operator that you dialed 9-1-1 by mistake. If you do hang up, the dispatcher will call you back and send an officer to respond to your address.

9. If I need the police, but it is not an emergency, what number do I call?

Please call us at 386-424-2000

10. What are the hours of operation for the New Smyrna Beach Police Department Records Section?

Requests for records, report copies, background checks and soliciting permits can be made at the service window in the police department lobby. Monday through Friday 8:00 a.m. to 5:30 p.m, excluding official city holidays.

11. How much does it cost to obtain a copy of a New Smyrna Beach Police Department Report?

Public Record Request Fees 

https://www.cityofnsb.com/DocumentCenter/View/16314/Public-Record-Fees_2019

12. Who can obtain a copy of a traffic crash report?

The involved parties, the owners of the vehicles involved or their insurance companies may obtain a copy of the traffic report before 60 days have past. after 60 days, anyone can get a crash report.

13. Can Fingerprinting be done at the New Smyrna Beach Police Department?

Yes, please call 386-424-2220 to make an appointment. The fee is $10.00 (cash or check only) and you will need a valid drivers license with your current address on the license.

14. What is the status of my case?

Please provide us with your full name and your case number by Email. Please use this Email Link.

15. If I am the victim of identity theft, do I need to report it to the police?

Yes you do, and you will receive a case number that will assist you when reporting to other agencies. Please use the link below for more information.
Identity Theft and Internet Crimes...

16. Who do I contact for a traffic related question?

Please contact Sgt. Robert Claudio at 386-402-7790 or by email. Please use this Email Link.

17. How do I request traffic control signs or traffic enforcement for a particular area?

Please contact Sgt. Robert Claudio at 386-402-7790 or by email. Please use this Email Link.

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Rental Facilities

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1. How do I reserve a facility?

All rentals are first-come, first served. The Woman's Club and Coronado Civic Center require a $100 damage deposit, facility use agreement, and signed policy agreement to reserve your date.

2. Do you have a calendar of events?

As many of the events are private rentals, we do not publish a regular calendar of events. There are on-going recreation programs that utilize the facilities, these can be viewed on the Leisure Services Programs page.

3. Is there a damage / security deposit?

The Woman's Club & Coronado Civic Center require a refundable $100 damage deposit. It is deposited into the City's General Fund and will be returned to the payee via City check, usually within six (6) weeks following the event. Deductions may be made for damage, excessive cleaning, or time used beyond the contracted period.

4. Can I choose my own vendors?

At both the Woman's Club and Coronado Civic Center, outside food and beverages are allowed. Alcohol is allowed with an additional $100 fee. All vendors are of your own choosing.

5. What hours are you open?

The Coronado Civic Center and Woman's Club are not staffed daily. Should you like to inquire about rentals, availability, or to schedule a tour, please contact us at 386-410-2880 to set up an appointment.

6. How may I decorate?

Decorations are permitted within reason. Glitter and other confetti-like decorations are prohibited. Tape, tacks, nails, staples, etc... are not permitted to attach your decorations.

7. Can I have a sparkler exit?

Sparklers are permitted outside of the Center for your exit. All sparklers must be properly disposed of, used sparklers must be discarded in a bucket of water or sand. Failure to dispose of sparklers properly may result in a loss of the damage deposit.

8. What methods of payment are accepted?

We accept Visa, MasterCard, Discover, Cash, Check, or Money Order. Please note we do not accept American Express.

9. Can I have alcohol at my event?

An alcohol fee of $100 must be paid for any and all alcohol used in the building during the rental period. Payment of the fee does not provide the renter with a license to sell alcohol. If you are having a 'cash bar' your caterer/bartender must have a state issued liquor license.